Product help
Questions about notes, transcripts, knowledge bases, AI answers, workspace setup, or app behavior.
Account and privacy
Access requests, account deletion, data concerns, login issues, or security questions.
Response time
We aim to respond to support requests within two business days.
Direct contact
Company phone, registered office, and organization identifiers are listed below for formal requests.
Email support
For user support, contact mindar2@medrixai.com. Please include the email address on your account, app version, device model, and a short description of the issue.
For developer or organization verification questions, contact mindar2@medrixai.com.
Phone and registered office
Phone: +86 157 9795 7225
Registered office: F919, Podium, Building 12A, Shenzhen Bay Science and Technology Ecological Park, No. 18 Keji South Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
深圳市南山区粤海街道高新区社区科技南路18号深圳湾科技生态园12栋A座裙楼F919
Unified Social Credit Code: 91440300MAEU5J6G82
D-U-N-S Number: 517563518
Before contacting support
Try updating to the latest version of the app and restarting your device.
If the issue involves generated content, include the workspace or note title and the time the problem occurred. Do not send sensitive content unless it is necessary for support.
Security concerns
If you believe you found a security issue or your account may be compromised, email mindar2@medrixai.com with “Security” in the subject line.